Cannot Connect

Symptoms
    • Must manually reboot my router frequently for it to work
    • Difficulties connecting a particular device to my WiFi network
    • My WiFi Network is not appearing to one or more of my devices
    • WiFi works well near the router but not so well when I am distant from it

Troubleshooting a “Cannot Connect” issue. Let’s do this.

Power Cycle (Reboot your internet, router, and devices)

1

Locate

Locate the white power adapter within your house, typically found near your computer or router. The power adapter will have a “U” logo and say 24V on it.
2

Verify

Verify that all wired connections going to/from the power adapter are securely connected.
3

Power Cycle

Power cycle the adapter by briefly unplugging it from the outlet. This will reboot the internet.
4

Confirm

Confirm that the white LED on the adapter is lit, indicating that it is providing power to your internet receiver.
5

Double-check

Double-check that the cable is plugged into the WAN port of your router and the LAN port of the power adapter.
6

Reboot Router

Reboot your router. Most routers have an on/off switch, or you can simply unplug the power from the back of it briefly. We DO NOT advise holding the reset button with a pin.
7

Reboot Device

Reboot any devices that you have been having difficulties with (laptop, smartphone, tablet, tv, etc.)
8

Wait, then Reconnect

Wait a few minutes now that you have rebooted the internet, router, and device that you are using. Now you may reconnect devices.

Still having Issues?

Using Affinity's router?


No sweat. Call us at (208)239-0333 and press 3 for residential internet support in the menu.

Using a thrid-party router?


Please note that although Affinity allows the use of third party routers, we do not support them. Give us a call for a free trial of our router, or contact your third-party router’s manufacturer for support.

Select one of the common issues below for a troubleshooting guide:

DON'T SEE IT HERE?

If you have a technical question that is not included here, contact us with your question.

GET CONNECTED