Affinity Community Assistance Plans

Affinity Joins the FCC’s “Keep America Connected” Pledge in Response to the COVID-19 pandemic.

Affinity serves commercial and residential customers in Pocatello, Chubbuck, and Inkom, and we have adopted the Federal Communications Commission’s (FCC) “Keep America Connected” pledge. This means ensuring that the communities we serve remain connected to internet and phone service as COVID-19 affects economic, educational, medical, and civic life. Affinity will do all we can to help those who need to work from home, stay in contact with loved ones, and engage in remote schooling.

For the next 60 days, we pledge the following:

  • We will not terminate service to any residential or small business customers for the inability to pay their bills due to disruptions caused by the coronavirus pandemic.
  • We will waive any late fees that residential or small business customers incur as a result of their economic circumstances related to the coronavirus pandemic.

At Affinity, we are taking essential precautions against the further spread of the virus including maintaining healthy hygiene, washing hands frequently, wiping down surfaces, and practicing “social distancing” – maintaining space and avoiding touching others.

We stand by our commitment of Connecting our Community, and we will do everything we can as we all work through this pandemic.

If you have any questions about this pledge or our services, please call us at (208)239-0333.

Thank you for the opportunity to be your internet service provider.