Affinity Community Assistance Plans

Affinity's response to COVID-19
 

This page will be updated periodically with news regarding Affinity’s response to COVID-19


Affinity Joins the FCC’s “Keep America Connected” Pledge in Response to the COVID-19 pandemic.

Affinity serves commercial and residential customers in Pocatello, Chubbuck, and Inkom, and we have adopted the Federal Communications Commission’s (FCC) “Keep America Connected” pledge. This means ensuring that the communities we serve remain connected to internet and phone service as COVID-19 affects economic, educational, medical, and civic life. Affinity will do all we can to help those who need to work from home, stay in contact with loved ones, and engage in remote schooling.

For the next 60 days, we pledge the following:

  • We will not terminate service to any residential or small business customers for the inability to pay their bills due to disruptions caused by the coronavirus pandemic.
  • We will waive any late fees that residential or small business customers incur as a result of their economic circumstances related to the coronavirus pandemic.

At Affinity, we are taking essential precautions against the further spread of the virus including maintaining healthy hygiene, washing hands frequently, wiping down surfaces, and practicing “social distancing” – maintaining space and avoiding touching others.

We stand by our commitment of Connecting our Community, and we will do everything we can as we all work through this pandemic.

If you have any questions about this pledge or our services, please call us at (208)239-0333.


Our Modified Internet Installation Procedures in Response to COVID-19

For your safety and ours, Affinity is adjusting our installation procedures to follow the CDC’s recommendations for reducing the spread of the virus. To help us in achieving a safe installation, please read the following recommendations and expectations:

  • If you, or anyone in the household, are feeling ill, please allow us to reschedule your appointment for a later date.
  • We will also not send over a technician that is feeling ill.
  • Our technicians are required to wear gloves and practice social distancing (CDC’s recommendation of 6 feet). So, shaking hands or talking within 6 feet of customers will not be allowed by our technicians.
  • Our technicians are also required to sanitize their hands, all equipment that arrives at your location, and all areas that they come into contact with at your location.

Our modified installation procedures will require your assistance in the home to avoid our technicians needing to enter. To accomplish this, we will need your help to setup the router and POE inside the home. Our technicians will instruct you verbally from outside for guidance. Below is a diagram of the setup inside the home.

We greatly appreciate your cooperation during this pandemic. Please call us for any questions about these procedures or about our expanded precautions at (208)239-0333.

 
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